Queenstown Accessibility Information

In this section we’ve put together some information that we hope will assist in planning your Queenstown trip.

Tour operators such as Accessible Kiwi Tours and Ability Adventures New Zealand provide holiday packages for disabled individuals and groups. Many of Queenstown's activities, attractions and accommodation providers cater for people with specific access requirements, and it's always a good idea to telephone or email in advance to talk to our operators.

The region has a number of designated parking areas if you hold a Mobility Parking Permit - for more information please see below. 

Queenstown Accessibility

Accommodation

Most hotels, motels and budget accommodation cater for travellers with mobility requirements. If you are looking for a particular rail height, or minimum door width, New Zealand based Oyster Accessible Travel is a useful sources of information. We also recommend talking to our friendly operators to explain your needs, and to find out how they can help make the very most of your stay. If a room with a view is an essential part of your trip, it's always good to check the room location before you book.

Attractions

Our region is world-renowned for adventure and activities, so when travelling you can take part in a little bit of thrill seeking or exploration. Activities like a cruise on the TSS Earnslaw across Lake Wakatipu are fully accessible. Bungy jumping, skydiving, and canyon swinging can also be reached by travellers with some mobility assistance. You can also enjoy skiing in our winter months by taking part in our local adaptive snowsports programme - check out the short video. A number of other activities are accessible and a call or email in advance will confirm more details.

Public transport

Low-floor buses, wide aisles and reserved wheelchair seating are available on a selection of our local bus routes. These routes pick-up and drop-off in Queenstown, Frankton and Queenstown Airport. Some other bus routes can also offer accessible services, but you should call in advance to check. Buses are operated by Connectabus on 03 441 4471.

Accessible taxi services

Queenstown Blue Bubble Taxis service includes an accessible taxi van with a mobility hoist. This is subject to availability, so we'd recommend booking in advance if you can, by calling 03 450 3000. Corporate Cabs is a pre-booked taxi service that has large sedans which can accomodate disabled passengers with wheelchairs that fold up or dismantle. You can book them by calling 0800 789 789.

Queenstown is part of the ‘Total Mobility’ scheme. Total Mobility provides discount taxi vouchers to people who experience disability, which entitles users to a discount of 50 percent off the normal taxi fare.To find out more about the eligibility criteria and how you can access the Total Mobility scheme, follow this link to NZ Transport Agancy or call the Regional Total Mobility Coordinator on 03 474 0827.

Mobility parking

There are a number of free mobility parking spaces in the region. These are available for use by visitors with a Mobility Parking Permit and you can find out their location and time restrictions by viewing the map provided or by contacting Queenstown Lakes District Council on 03 441 0499.

The scheme for mobility parking permits used by the Council is part of a nationwide programme in conjunction with CCS Disability Action. The criteria for eligibility for a mobility parking permit include:

  • Being unable to walk and relying on a wheelchair for mobility, or
  • Relying on mobility devices, for example crutches, walking sticks, splits or walking frames, or
  • Being unable to walk 200 metres unassisted because of the nature of your condition.

The scheme requires your General Practitioner/Doctor to verify your application. For further information or to download a mobility parking permit application form please visit www.mobilityparking.org.nz or telephone 0800 227 2255.

Enjoying the region

We hope you have the opportunity to enjoy many of the unique experiences that the Queenstown region has to offer. Some popular activities include shopping, visiting one of many wineries for wine tasting, dining at a vast selection of cafes and restaurants and exploring the nature trails in the area. A call to the Department of Conservation on 03 442 7935 or email [email protected] will help you decide which trails will be accessible or you can also consult Queenstown's Disability Resource Centre for local tourism advice. Skiiing and snowboarding are also popular in the winter months (June - September), so if you want to give snowsports a try, check out Adaptive Snow Sports NZ to get started.

More Helpful Info

 CCS Disability Action

The CCS Disability Action website provides comprehensive national accessibility information and adheres to the W3C Web Content Accessibility Guidelines.

Online Assistance

Weka is New Zealand's disability information web site, for disabled people, their families, whanau and caregivers, health professionals and disability information providers.