- About Queenstown
- Surrounding Regions
- Getting Here & Around
- Seasons & Climate
- Maps & Guides
- Responsible Camping
- Accessibility Information
- Useful Information
- Hotels & Resorts
- Backpackers & Hostels
- Self-contained & Serviced Apartments
- Holiday Parks & Campsites
- Guest & Hosted Bed & Breakfasts
- Luxury Retreats & Lodges
- Luxury Home & Apartment Rentals
- Holiday Homes & Rentals
Activities & Attractions
- Adrenaline Rush
- Skiing & Snowboarding
- Wine Experiences
- Spa & Wellness
- Family Fun & Entertainment
- Walking & Hiking
- Air Adventures
- Sightseeing & Land Tours
- Lake & River Adventures
- Fishing and Other Sports
- Art, Culture & Heritage
- Nature & Ecotourism
Skiing & Snowboarding
- Planning your Ski Adventure
- Ski Fields
- Après Ski
- Ski Rental & Mountain Transport
- Ski Packages & Tours
- Heli Skiing & Heli Boarding
- Other Snow and Winter Activities
Bars & Restaurants
- Bars & Clubs
- Takeaways & Fast Food
- Desserts, Sweets & Icecream
Shop, Study & Services
- Clothing & Shoes
- Jewellery & Accessories
- Gifts Souvenirs & Crafts
- Health & Beauty
- Homeware, Gardening & Florists
- Food & Liquor
- Art Galleries, Books & Music
- Sports & Outdoors
- Hardware & Electrical
- Study in Queenstown
- Visitor Booking Services
- Other Services
Conferences & Weddings
- Conference Venues & Services
- Wedding Venues & Services
- Organisers & Event Management
- Audio Visual & Event Production
- Catering Services
- Team Building & Group Development
- Visitor Information
Scope of these Terms and Conditions
These Terms and Conditions cover the website site queenstownNZ.co.nz and all its sub-domains.
Your use of this Website
In order to access certain information and features offered on this Website, you must create an account. To create your account, you must complete your account registration details in the manner described on this Website (including selecting a username and password which we will use to verify your identity when you use this Website). You must ensure that your account registration details are complete and accurate when submitted to us, certify that the information that you have given is true and correct, and you must keep your account registration details up-to-date. We may at our discretion (at any time and without notice to you) suspend or terminate your account, or your ability to use any features available through this Website.
Your username and password
Your account registration details (including your username and password) are personal to you. You must always maintain the confidentiality of your username and password and not disclose them to any third party. You agree that you are solely responsible for any use of this Website by any person using your username and password and you agree to indemnify us against any claims arising out of your failure to maintain the confidentiality of your username or password. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
We will not be liable for any loss that you may incur as a result of someone else using your password or account (whether with or without your knowledge). You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
The materials displayed on this Website are protected by copyright and other laws of New Zealand, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other property rights that may subsist in this Website including text, illustrations, photographs, video, music, sounds, layout, designs, source code, belong to us or to our licensors (together, ‘our intellectual property’).
Except as permitted in the ‘copyright clearance and permission to use’ sections or with our prior written permission in other cases, you may not in any form or by any means: use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, communicate or otherwise deal in any way with our intellectual property; or commercialise any information, products or services obtained from any part of this Website.
Copyright clearance and permission to use
Images on this Website may be used or reproduced only with our express consent in each instance. You can request consent by applying to us through our image library website www.queenstownnz.co.nz/Media/media-image-gallery_md/.
You may from time to time request our consent to use certain material or other content that appears on this Website. If we grant such consent it shall be subject to the conditions viewable here www.queenstownnz.co.nz/Media/media-image-gallery_md/.
The trade marks appearing on this Website belong to us, our suppliers or our licensors. You must not use or reproduce or allow anyone to use or reproduce those trade marks for any reason without, in the case our trade marks, our prior written permission or, in the case of third party trade marks, the written permission of the owner the relevant trade mark.
All software and accompanying documentation (‘Software’) that is available to be downloaded from this Website is protected by copyright. The ownership of such Software is retained by the copyright holder and is not transferred to you. You are licensed to use the Software in accordance with the terms of the relevant licence agreement for such Software. You must read and confirm your acceptance of the licence agreement that accompanies each item of Software prior to downloading that Software.
Feedback and unsolicited submissions
If you give us feedback about this Website or our products or services, you grant us the right to use that feedback for the purpose of improving our Website or services (and for any other purpose we deem necessary or desirable) without being obliged to pay you any compensation in respect of our use of that feedback. If you do send us unsolicited ideas:
We do not give any warranty or other assurance as to the content of material appearing on this Website, its accuracy, completeness, timeliness or fitness for any particular purpose.
To the maximum extent permitted by law, we provide this Website and related information and services on an "as is" basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.
Neither DQ or our suppliers will, under any circumstances, be liable under the law of tort, contract or otherwise for any loss of income, profits, data or savings or for any indirect, incidental, consequential, exemplary, punitive or special loss or damage of any party (including third parties), however caused, arising out of or in connection with the use of the Website or the reliance on any information on this Website.
If you are using our services for business purposes, you agree that the guarantees provided under the Consumer Guarantees Act shall not apply to those services.
Your use of this Website and any associated services may sometimes be subject to interruption or delay. Due to the nature of the Internet and electronic communications, we and our service providers do not make any warranty that this Website or any associated services will be error free, without interruption or delay, or free from defects in design. We will not be liable to you should this Website or the services supplied through this Website become unavailable, interrupted or delayed for any reason.
Although we endeavour to prevent the introduction of viruses or other malicious code (together, ‘malicious code’) to this Website, we do not guarantee or warrant that this Website, or any data available from it, does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process that you employ for accessing this Website does not expose your computer system to the risk of interference or damage from malicious code.
Although we endeavour to protect the security of your personal information you acknowledge that there is a risk of unauthorised access to (or alteration of) your transmissions or data or of the information contained on your computer system or on this Website. We do not accept responsibility or liability of any nature for any losses that you may sustain as a result of such unauthorised access or alteration. All information transmitted to you or from you is transmitted at your risk, and you assume all responsibility and risks arising in relation to your use of this Website and the internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of this Website or any outbound hyperlink.
PO Box 353, Queenstown, 9300, New Zealand
Phone: +64 3 4410700
We may collect your personal information (including, without limitation, your name, email address, phone number, and postal address) when you use this website. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services.
When you visit this website, we may use automated technology (such as usage monitoring software, cookies, and sessions) to collect and store certain information about your visit. Please see the Cookies section for more information.
Use and disclosure
We will not use or disclose your personal information except in accordance with the New Zealand Privacy Act 1993. We may use your personal information to:
- verify your identity and to assist you if you forget your username or password for any of the services we provide to you via the Internet;
- communicate with you;
- analyse usage of this website;
- provide you with further information, news, and promotional material; and
- improve the content of this website and to customise this website to your preferences.
We will only use or disclose personal information that you have provided to us, or which we have obtained about you:
for the above-mentioned purposes;
- if you have authorised us to do so;
- if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;
- if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;
- if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others; or
- if we are authorised, required or permitted by law to disclose the information.
Storage and security
Personal information collected on this website is collected and held by DQ. We will take reasonable efforts to protect personal information that is held by us from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Third party websites
This website may contain hyperlinks to third party websites. We are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide. When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be will collected, held, used and distributed.
Right to access and correct
You may request access to, or correction of, any personal information we hold about you by contacting our privacy officer at [email protected]
To ensure that the personal information we hold about you is accurate and current, please notify us of any changes to your personal information as soon as possible.
How do I control cookies?
For more information on how to adjust your web browser settings for cookies see www.aboutcookies.org
For a guide to online behavioural advertising and online privacy see www.youronlinechoices.com
- Accepting a cookie does not give us access to your computer or personal information stored on your hard drive under any circumstances.
Although you can configure your web browser to not accept cookies, if you do so you may experience a resulting loss of functionality of this website.
Third party & performance cookies
To give you the richest experience possible on newzealand.com, we use a number of third party services such as Facebook and Google Analytics. As a result, when you visit a page with content embedded from one of these sites, you may be presented with cookies from these websites.