Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 4,283 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,283 reviews

TripAdvisor Rating  4.0/5  3,964 reviews

Certificate of excellence 2023

Greatly Disappointed, Poor Management

TripAdvisor rating 1.0/5

Curiosity68500397874 TripAdvisor review

Avoid this hotel at all costs. They will charge you for food or services you have not availed of. I filed a complaint to the NZ Commerce Commission as a breach of the NZ Fair Trading Law. The old outdated and run-down rooms, facilities, and halls are not worth the money you paid for. This is the result of poor management. When you complain, nothing happens. This organisation has a bad culture that is unsuited to the business climate in New Zealand. If you or a family member ended up being the next victim, it would be unfortunate. Very outrageous conduct by management and staff.

Great staff great location. Scalding showers and groups of people slamming doors all night.

TripAdvisor rating 2.0/5

Simon B TripAdvisor review

Had problems. Was promise email by Claire at reception but no email received after 2 weeks. The hotel also have deals with lots of group operators and therefor these groups will be banging on your door all all times of the evening when they get the wrong room number.

Ideal location but a bit overpriced

Customer review rating 4.0/5

Ron Couples - Confirmed reviews ALL

A reunion of very elderly colleagues. Sensitively assisted by most staff. Very comfortable room but bath wall too high to allow access for showering. The buffet evening meal was good but not exceptional. The short flat walk to lake & town centre is an immense bonus for elderly or those with children.

Love it!

Customer review rating 5.0/5

Aimee Couples - Confirmed reviews ALL

Location is perfect, close to the lake and the restaurants and shops, in a quiet part of town. We visit every year and always stay at the Novotel.

Picture perfect location fabulous hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The Novotel Lakeside has a friendly hospitable vibe great staff and amenities great dining options everything at your finger tips for a great holiday

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Other web-users rate our hotel

  • 2,288 reviews 9.3/10 Location
  • 2,326 reviews 5.9/10 Room
  • 2,308 reviews 8.8/10 Service
  • 29 reviews 4.6/10 WiFi
  • 873 reviews 5.2/10 Comfort
  • 733 reviews 5.8/10 Cleanliness
  • 617 reviews 7.4/10 Breakfast
  • 609 reviews 4.6/10 Amenities

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