Communities are the living heart of our district. By understanding and respecting everyone’s unique perspectives and values we can be more informed, make better business decisions, and ensure everyone is responsible for our regenerative future.
New Zealand is a special place, and everyone who lives and travels here has a responsibility to look after it. The Tiaki Promise is a commitment to care for New Zealand while travelling.
In Queenstown and Wānaka, that includes looking after our mountains, lakes and rivers, driving with care and to the conditions, and respecting everyone you meet, visitor or local.
Tiaki – Care for New Zealand. Our Kiwi kids' promise to future visitors.
Who is Tiaki Promise for?
Tiaki is for all travellers to embrace, both domestic and international, when they embark on a visit to Queenstown and Wānaka.
The national agencies that developed Tiaki have worked to make sure visitors on their way to New Zealand start to hear about Tiaki before they arrive, with Air New Zealand showing the Tiaki video to passengers on some international flights.
Locally, Queenstown and Wānaka airports show Tiaki messaging throughout the terminals, expanding the coverage of the campaign in our region.
How can Destination Queenstown & Lake Wānaka Tourism Members get involved?
We encourage members to incorporate the Tiaki Promise into their business and service to guests, to ensure that visitors receive consistent information and embrace it for themselves on their journey around our beautiful place.
To start with, having the Tiaki assets printed for use in your shopfront will ensure that Tiaki is visible to visitors and locals alike.
Then you can consider other ways to use Tiaki messages in your operation, whether it's during your safety briefing, greeting customers, when they're signing health and safety documents, and gently reminding customers of the expectations of Tiaki when they leave your care.
You can also show your support for Tiaki – Care for New Zealand in the digital world by using the #tiakipromise hashtag, and encouraging your customers to declare their support too.
This page provides further information on the process you can take.
Tiaki Promise collateral and toolkit
A range of Tiaki Promise materials are available free of charge in Tourism New Zealand's Visual Library. The resources are currently available in English, Te Reo Māori, German and Chinese, and will be available in more languages soon.
The Tiaki toolkit provides information and practical, ready-to-use resources such as logos, videos, scripts, and templates.
More information about the Tiaki Promise
For more information about the Tiaki Promise, visit the official website.
Grow Tourism offer a course to help businesses gain a deeper understanding of Tiaki in action and help apply this knowledge into your specific role while empowering others to do the same.
If you want to read more about visitor behaviour and the environment, Tiaki partners completed this research to inform decisions around developing Tiaki.
